These Terms & Conditions govern your access to and use of the hb99 platform, including all gaming, betting, deposit, withdrawal, and promotional services. By registering an account or using any hb99 service, you confirm that you have read, understood, and agreed to these terms in full.
These highlights do not replace the full Terms & Conditions below. Please read the complete document carefully before using hb99.
You must be at least 18 years of age to register and use hb99. By creating an account you confirm you meet this age requirement. hb99 reserves the right to request identity and age verification documents at any time.
Each player is permitted to hold exactly one hb99 account. Duplicate accounts will be suspended and any associated bonuses forfeited. If you believe a duplicate exists in error, contact support immediately.
All hb99 promotional bonuses are subject to wagering requirements detailed in the applicable promotion terms. Bonus funds cannot be withdrawn until wagering conditions are fully met. hb99 may withdraw bonus offers at any time.
You are responsible for maintaining the confidentiality of your hb99 login credentials. hb99 cannot be held liable for losses arising from unauthorised account access resulting from a failure to protect your login details.
hb99 may require identity verification before processing withdrawal requests. Withdrawals will only be made to payment methods registered in the account holder's own name. Processing times vary by payment method.
Use of hb99 for fraudulent activity, money laundering, bonus abuse, or any other prohibited conduct will result in immediate account suspension, balance forfeiture, and reporting to relevant authorities where legally required.
In these Terms & Conditions, the following definitions apply unless the context otherwise requires:
References to the singular include the plural and vice versa. Clause headings are for convenience only and shall not affect the interpretation of these Terms.
By accessing, registering, or using the hb99 platform in any capacity, you confirm that you have read these Terms & Conditions in full, that you understand them, and that you agree to be bound by them. If you do not agree to these Terms, you must not use the hb99 platform.
These Terms constitute the entire agreement between you and hb99 with respect to your use of the platform. They supersede all prior representations, understandings, and agreements between the parties relating to the same subject matter.
hb99 reserves the right to amend these Terms at any time in accordance with Section 15. Continued use of the platform following the publication of any amendments constitutes acceptance of the revised Terms.
3.1 Age Requirement. The hb99 platform is strictly restricted to individuals who are 18 years of age or older. By registering an account, you warrant and represent that you are at least 18 years old. hb99 reserves the right to request documentary proof of age at any time, and to suspend or close any account where the age requirement cannot be confirmed.
3.2 Residency and Legal Capacity. You confirm that you are accessing hb99 from a jurisdiction in which online gaming is not prohibited by applicable law, and that you have the legal capacity to enter into a binding agreement. It is your sole responsibility to ensure that your use of hb99 complies with any laws applicable to you in your jurisdiction.
3.3 One Account Per Person. Each individual may hold only one hb99 account. The registration of multiple accounts by the same individual — whether under the same or different names, email addresses, or payment details — is strictly prohibited. Where duplicate accounts are identified, hb99 will suspend all associated accounts, forfeit any bonus funds, and may forfeit real-money balances in cases where fraudulent intent is established.
3.4 Registration Information. You must provide accurate, complete, and current information during registration, including your full legal name, date of birth, email address, and preferred payment method details. You are required to keep this information up to date. hb99 is not liable for any loss arising from inaccurate registration information provided by the player.
3.5 Verification. hb99 may at any point require you to verify your identity, age, or payment method ownership by submitting supporting documents. Failure to provide satisfactory verification within a reasonable timeframe may result in account suspension or the withholding of withdrawal requests until verification is complete.
4.1 Credential Confidentiality. You are solely responsible for maintaining the confidentiality of your hb99 login credentials, including your username, password, and any one-time passcodes. You must not share your credentials with any third party or permit any other person to access your account.
4.2 Unauthorised Access. You must notify hb99 immediately at [email protected] if you suspect or become aware of any unauthorised access to your account or any breach of your login credentials. hb99 will not be held liable for any losses or damages arising from unauthorised account access where the breach results from your failure to maintain credential security.
4.3 Account Activity. You are responsible for all activity that occurs under your hb99 account, including all bets placed, games played, and transactions made. hb99 is entitled to rely on instructions given through your account as if given by you personally.
4.4 Account Transfer. Accounts are non-transferable. You may not sell, assign, or transfer your hb99 account or any balance held within it to any other person. Any attempt to do so will result in immediate account suspension.
5.1 Accepted Payment Methods. hb99 currently accepts deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The availability of specific payment methods may change without prior notice. All transactions are processed in Bangladeshi Taka (BDT).
5.2 Minimum Deposit. The minimum deposit amount for mobile wallet methods (bKash, Nagad, Rocket, Upay) is ৳200 per transaction. Minimum deposit amounts for card methods may differ and will be displayed at the point of transaction.
5.3 Deposit Processing. Deposits made via mobile wallet are credited to your hb99 wallet instantly under normal operating conditions. Card deposits may take up to 30 minutes to process. hb99 does not charge platform fees on deposits, though your payment provider may apply their own charges.
5.4 Own Funds Only. You must only deposit funds that belong to you and that you are legally entitled to use. Deposits made using payment methods not registered in your own name will be declined, and the funds returned to the originating account where technically possible.
5.5 Deposit Limits. You may set voluntary deposit limits on your account at any time using the Responsible Gaming tools in your account dashboard. hb99 may also apply platform-level deposit limits for compliance or risk management purposes.
6.1 Withdrawal Eligibility. Withdrawals are available to verified account holders with a real-money balance above the applicable minimum withdrawal threshold. Bonus funds are not withdrawable until all associated wagering requirements have been satisfied in full.
6.2 Minimum Withdrawal. The minimum withdrawal amount is ৳500 per transaction. hb99 reserves the right to adjust this threshold and will communicate any changes via platform notice.
6.3 Withdrawal Methods. Withdrawals will be returned to the same payment method used for the original deposit wherever technically possible. hb99 does not process withdrawals to third-party accounts or payment methods not registered in the account holder's own name.
6.4 Processing Times. Withdrawal requests submitted via mobile wallet (bKash, Nagad, Rocket, Upay) are typically processed within 30 minutes during Bangladesh Standard Time (UTC+6) business hours. Requests submitted outside business hours will be processed at the next available opportunity. Card withdrawals may take up to 5 business days depending on the card issuer.
6.5 Verification Hold. hb99 reserves the right to hold withdrawal requests pending identity or payment verification. Players will be notified of any verification requirement by email. Failure to complete verification within 14 days of notification may result in the withdrawal request being cancelled and the funds returned to the account wallet.
6.6 Withdrawal Fees. hb99 does not charge fees on withdrawals to mobile wallets. Fees applicable to card withdrawals, if any, will be displayed at the point of withdrawal. Your payment provider may apply independent charges outside hb99's control.
7.1 General Bonus Terms. All bonuses and promotions offered by hb99 are subject to these general bonus terms as well as any specific terms published alongside each individual promotion. In the event of a conflict between general and specific terms, the specific promotion terms shall prevail.
7.2 Wagering Requirements. Bonus funds are subject to wagering requirements that must be satisfied before any portion of the bonus or associated winnings may be withdrawn. The applicable wagering multiplier for each promotion will be stated clearly in the promotion terms. Failure to meet wagering requirements within any stated time limit will result in the bonus and associated winnings being forfeited.
7.3 Bonus Eligibility. hb99 reserves the right to determine player eligibility for any promotion at its sole discretion. Bonuses are intended for recreational players only. Any use of bonuses in a systematic, professional, or coordinated manner designed to exploit promotions — commonly referred to as bonus abuse — will result in bonus forfeiture and may result in account suspension.
7.4 One Bonus at a Time. Unless explicitly stated otherwise in a promotion's specific terms, players may only hold one active bonus at a time. Opting into a new promotion while a bonus is active may result in the existing bonus being forfeited.
7.5 Withdrawal of Promotions. hb99 reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time without prior notice. Any bonuses already credited to accounts at the time of withdrawal will be honoured subject to their original terms.
8.1 Game Rules. Each game available on the hb99 platform is governed by its own set of rules, which are accessible within the game interface. By participating in any game, you confirm that you have read and understood the applicable rules. In the event of a discrepancy between displayed rules and the underlying game software, the software outcome shall be definitive.
8.2 Betting Limits. Minimum and maximum bet limits apply to all games and markets on hb99. These limits are displayed within the game or betting interface and may be adjusted by hb99 at any time. Limits may differ by game type, player tier, or promotional context.
8.3 Errors and Malfunctions. In the event of a technical malfunction, system error, or manifest error in odds or game settings, hb99 reserves the right to void any affected bets or game rounds and return stakes to the player's account. hb99 is not liable for losses arising from technical faults outside its reasonable control.
8.4 Sportsbook — Cricket and Other Markets. Sportsbook bets placed on cricket fixtures including BPL, IPL, T20 World Cup, ICC events, and Bangladesh Tigers matches are settled in accordance with the official result as declared by the relevant governing body. Bets on suspended, abandoned, or rescheduled events will be settled in accordance with hb99's published sports rules applicable to each sport and competition format.
8.5 Result Finality. Once a game round or bet has been settled, the result is final. hb99 will review settlement disputes raised within 72 hours of the disputed settlement. Disputes raised after this window may not be eligible for review.
The following activities are strictly prohibited on the hb99 platform and will result in immediate account suspension, forfeiture of balances, and referral to relevant authorities where appropriate:
hb99 cooperates fully with law enforcement and regulatory authorities. Where evidence of criminal conduct is identified, hb99 will report the matter to the appropriate authorities and will preserve all relevant account data to support any investigation.
10.1 Suspension by hb99. hb99 reserves the right to suspend or close any account at any time, with or without prior notice, if hb99 has reasonable grounds to believe that: (a) the account holder has breached these Terms; (b) a verification requirement has not been met; (c) the account has been subject to unauthorised access; or (d) continued operation of the account presents a legal, regulatory, or fraud risk to hb99 or other players.
10.2 Balance on Suspension. Where an account is suspended for reasons other than fraud, money laundering, or a material breach of these Terms, hb99 will return any verified real-money balance to the account holder following the completion of any applicable investigation. Bonus balances will not be returned in any circumstance.
10.3 Voluntary Closure. You may request closure of your hb99 account at any time by contacting [email protected]. hb99 will process account closure requests within 5 business days. Any real-money balance will be returned to your registered payment method following identity confirmation.
10.4 Responsible Gaming Closure. Players who request account closure for responsible gaming reasons may request a self-exclusion period of between 1 month and 5 years, or a permanent self-exclusion. During a self-exclusion period, hb99 will use reasonable technical measures to prevent the account holder from accessing their account and will not send promotional communications.
All content on the hb99 platform, including but not limited to software, game assets, graphics, logos, text, user interface design, and promotional materials, is the intellectual property of hb99 or its licensed content partners. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for your personal, non-commercial recreational gaming purposes.
You must not copy, reproduce, modify, distribute, transmit, republish, display, or commercially exploit any part of the hb99 platform or its content without the prior written consent of hb99. Any unauthorised use constitutes a breach of these Terms and may constitute an infringement of applicable intellectual property laws.
12.1 Platform Availability. hb99 aims to provide continuous access to the platform but does not guarantee uninterrupted availability. Scheduled maintenance, technical faults, third-party service failures, and events beyond hb99's reasonable control may result in temporary unavailability. hb99 will not be liable for losses arising from platform downtime.
12.2 Accuracy of Information. While hb99 takes reasonable steps to ensure the accuracy of odds, game results, and account information displayed on the platform, hb99 does not warrant that this information is free from errors at all times. Manifest errors will be corrected in accordance with Section 8.3.
12.3 Exclusion of Consequential Loss. To the maximum extent permitted by applicable law, hb99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, even if hb99 has been advised of the possibility of such damages.
12.4 Total Liability Cap. hb99's total aggregate liability to you in respect of any claim arising from or related to these Terms or your use of the platform shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.
hb99 is committed to promoting safe and responsible gaming. All registered account holders have access to a suite of self-service responsible gaming tools directly within their account dashboard, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools take effect immediately upon activation and do not require a support interaction to enable tighter restrictions.
If you feel that your gambling is becoming problematic or is no longer recreational, we strongly encourage you to use these tools or contact our support team at [email protected] to discuss further assistance. hb99 also recommends consulting independent responsible gaming resources for guidance.
hb99 strictly prohibits the use of the platform by individuals under 18 years of age and applies technical and procedural measures to prevent underage access. For further information on responsible gaming at hb99, please refer to the Responsible Gaming page.
hb99 collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection, storage, and use of your personal data as described in the hb99 Privacy Policy.
hb99 uses 256-bit SSL encryption to protect data transmitted between your device and the hb99 platform. Personal data will not be sold to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities where required by law or necessary for the operation of the platform.
hb99 reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered players via email or an in-platform notification at least 7 days before the amended Terms take effect, except where changes are required immediately by law or regulatory instruction.
The current version of these Terms is always available on this page and is dated accordingly. Continued use of the hb99 platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the platform and may request account closure in accordance with Section 10.3.
These Terms & Conditions are governed by and construed in accordance with applicable law. hb99 operates exclusively in English for the purposes of these Terms, and the English-language version of these Terms shall prevail in the event of any dispute arising from or related to translation or interpretation.
In the event of a dispute between you and hb99, you should first contact the hb99 support team at [email protected] with a clear description of the issue. hb99 will acknowledge all dispute submissions within 2 business days and aims to resolve disputes within 14 business days of receipt. If a dispute cannot be resolved through direct communication, the parties agree to submit to a binding alternative dispute resolution process before initiating any formal legal proceedings.
Nothing in this clause limits any rights you may have as a consumer under applicable mandatory consumer protection legislation.
For any queries, complaints, or formal notices relating to these Terms & Conditions, please contact the hb99 support team using the details below. All communications must be submitted in English.
Now that you've reviewed the hb99 Terms & Conditions, explore the full game lobby — from cricket betting and live casino to slots and bingo. 18+ only. Please play responsibly.