At hb99, responsible gaming is not an afterthought — it is built into the core of every product decision we make. This page explains the tools, policies, and support resources available to help every player in Bangladesh stay in control of their gaming experience.
hb99 believes that online gaming — whether cricket betting, live casino, slots, or bingo — should be a form of leisure, not a source of financial stress or personal harm. The vast majority of hb99 players in Bangladesh enjoy gaming responsibly, keeping it as one part of a balanced life.
However, hb99 recognises that for a small number of players, gambling can become problematic. Problem gambling does not discriminate — it can affect anyone, regardless of income, education, or background. When gaming stops being fun and starts causing harm, it is time to step back and seek support.
hb99 provides a comprehensive suite of responsible gaming tools that are available to every registered player at no cost. These tools are designed to help you set boundaries, take breaks, and — when necessary — exclude yourself from the platform entirely. Using them is a sign of strength, not weakness.
Every hb99 player has access to a full suite of self-service responsible gaming controls. These tools activate immediately and do not require a support interaction to set tighter limits.
Set a maximum deposit amount per day, per week, or per month directly from your hb99 account dashboard. Once a deposit limit is active, it takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before the higher limit is applied, giving you time to reconsider.
Define the maximum time you spend on hb99 in a single session. When your session limit is reached, you will receive a visible notification and the option to log out. This tool helps prevent time from slipping by unnoticed during extended gaming sessions — a key factor in responsible play.
Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered in the current session. Reality checks appear at intervals you choose — every 15, 30, or 60 minutes — and serve as a factual prompt to pause, assess, and decide whether to continue playing.
Take a short break from hb99 by activating a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your account is temporarily restricted and you will not receive promotional communications from hb99. The restriction lifts automatically when the period expires.
Set a maximum net loss amount per day, week, or month across all hb99 games. When your loss limit is reached for the defined period, betting and gaming activity is suspended automatically until the next period begins. Loss limits are a powerful safeguard for players who want hard financial boundaries in place.
Request a formal self-exclusion for a period of 1 month, 3 months, 6 months, 1 year, 5 years, or permanently. Self-exclusion is the most comprehensive responsible gaming protection hb99 offers. Once active, your account is fully restricted and hb99 will apply technical measures to prevent re-registration during the exclusion period.
Problem gambling can develop gradually. Recognising the early warning signs — in yourself or someone close to you — is the first and most important step toward getting help.
Repeatedly returning to gamble in order to recover money lost in a previous session — often betting larger amounts than originally planned to "win it back".
Using gambling as a way to cope with stress, anxiety, depression, loneliness, or personal problems — rather than as a form of entertainment.
Borrowing money from family, friends, or financial institutions to fund gambling activity, or selling personal possessions to finance betting sessions.
Missing work, family commitments, or social obligations due to gambling activity, or prioritising gaming time over daily responsibilities and relationships.
Hiding the extent of gambling activity from family members or close friends, lying about time or money spent on gambling, or feeling ashamed about gaming behaviour.
Finding it difficult or impossible to stop gambling once started, or repeatedly failing to stick to time and money limits you have set for yourself — even when you genuinely intended to.
Answer the following questions honestly. If you answer "yes" to two or more of them, your gaming habits may be moving into problematic territory and we encourage you to use hb99's responsible gaming tools or seek professional support.
Have you ever spent more time or money on gambling than you originally planned for a session?
Have you ever gambled using money that was set aside for essential expenses such as rent, food, bills, or school fees?
Have you ever felt restless, irritable, or anxious when you tried to reduce or stop gambling?
Have you ever returned to gamble the next day in order to try to recover money you lost the previous session?
Have you ever lied to a family member, friend, or colleague about the amount of time or money you spend gambling?
Have you ever missed work, study, or an important family event because of your gambling activity?
Has gambling ever caused you significant financial difficulty, relationship problems, or distress to your mental health?
Have you ever felt that you needed to gamble with larger and larger amounts of money to get the same level of excitement?
Activating responsible gaming tools on hb99 is straightforward and takes effect immediately. Here is how to set up the protections that matter most to you.
Visit hb99.onl and log in using your registered username and password. All responsible gaming tools are located inside your personal account area and are accessible only to the verified account holder.
Once logged in, open the account menu and select the "Responsible Gaming" section. This area lists all available tools including deposit limits, loss limits, session timers, reality checks, cooling-off periods, and self-exclusion.
Choose the tool you want to activate and enter the required parameters — for example, a daily deposit limit amount in BDT, or a cooling-off period duration. Review the settings carefully before confirming, as tighter limits take effect immediately.
Confirm your selection. You will receive an email confirmation to your registered address once the tool is active. Deposit and loss limit reductions, cooling-off periods, and self-exclusions are irreversible for their defined duration — they cannot be shortened or cancelled by the player after activation.
If you experience any difficulty activating a responsible gaming tool, or if you want to request a self-exclusion urgently, contact hb99 support at [email protected] with the subject line "Responsible Gaming Request". The support team is available 24 hours a day, 7 days a week and will action your request without delay.
Self-exclusion is the strongest responsible gaming tool available. It is designed for players who feel they need a complete break from gambling activity for an extended period.
hb99 offers self-exclusion periods of 1 month, 3 months, 6 months, 1 year, and 5 years, as well as a permanent exclusion option. Permanent self-exclusion can only be reversed after a mandatory minimum of 5 years and following a formal review process.
During a self-exclusion period, your hb99 account is fully suspended. You cannot log in, place bets, access games, make deposits, or receive promotional emails. hb99 also applies technical measures to block re-registration attempts using your details.
Any remaining balance in your hb99 account wallet at the time of self-exclusion will be processed as a withdrawal to your registered payment method (bKash, Nagad, Rocket, or bank account) within the standard withdrawal timeframe. No funds are forfeited.
When a time-limited self-exclusion period ends, your account does not automatically reactivate. You must contact hb99 support directly to request reactivation. There is a mandatory 7-day reflection period before any reactivation is processed.
hb99 requires all players to verify their age before making any deposit or placing any bet. Verification requires a valid government-issued ID — such as a National Identity Card (NID) or passport. Accounts that fail verification are immediately restricted.
If children have access to your device, we strongly recommend using parental control software to block access to hb99.onl and other gambling websites. Keep your hb99 login credentials strictly private and never share them with any other person, including family members under 18.
If you suspect that a person under the age of 18 has registered or accessed an hb99 account, report this to [email protected] immediately. hb99 takes all reports of underage access seriously and will investigate and act without delay.
Use a strong, unique password for your hb99 account and enable any additional account security features available. Never save your login credentials in a shared browser profile. Log out of your account after every session, especially on shared or family devices.
You do not have to face gambling-related concerns alone. hb99's support team is available around the clock, and help is always free and confidential.
Responsible gaming is the foundation of everything hb99 does. When you are ready to play, explore our full range of games — always within your personal limits. 18+ only.