This Privacy Policy explains how hb99 collects, uses, stores, and protects the personal data of players and visitors on the hb99 platform. Your privacy matters to us — please read this document carefully before using any hb99 service.
These highlights summarise hb99's key data practices. They do not replace the full Privacy Policy below — please read the complete document for a comprehensive understanding of your rights and our obligations.
All data transmitted between your device and the hb99 platform is protected using 256-bit SSL encryption — the same standard used by major Bangladeshi financial institutions. Your personal and payment data is never transmitted in plain text.
hb99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data shared with third parties is limited strictly to what is necessary for platform operations, payment processing, and legal compliance.
You have the right to access, correct, and request deletion of your personal data held by hb99, subject to legal and regulatory retention requirements. All data rights requests can be submitted directly to the hb99 support team.
hb99 uses cookies and similar tracking technologies solely to improve your platform experience, remember login sessions, and analyse site performance. No behavioural advertising cookies are used. You can manage cookie preferences through your browser settings.
hb99 does not store full payment card numbers or mobile wallet PINs on its servers. Payment transactions are processed through secure third-party payment gateways including bKash, Nagad, Rocket, and Upay, each subject to their own security standards.
hb99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for a minimum of 5 years from account closure to meet regulatory obligations.
hb99 is committed to protecting the privacy and personal data of every player and visitor who uses the hb99 platform at hb99.onl. This Privacy Policy sets out how hb99 collects, processes, stores, and protects personal data in connection with the operation of its online gaming services, including cricket betting, live casino, slot games, bingo, and table games.
This Policy applies to all personal data collected from individuals who: (a) register an account on the hb99 platform; (b) visit hb99.onl without registering; (c) contact hb99 support; or (d) participate in hb99 promotions or surveys. By using the hb99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
This Policy should be read in conjunction with the hb99 Terms & Conditions, which govern the broader relationship between hb99 and its players. Capitalised terms not defined in this Policy carry the meaning given to them in the Terms & Conditions.
hb99, operating through hb99.onl, acts as the data controller for all personal data collected through the platform. As data controller, hb99 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection obligations.
For all data-related enquiries, requests, and complaints, the hb99 data contact is:
hb99 collects the following categories of personal data in connection with the operation of the platform:
| Category | Examples of Data Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID or passport number, photograph | Account registration, age and identity verification |
| Contact Data | Email address, mobile phone number, city and district of residence | Account communications, support, promotional messages (where consented) |
| Financial Data | Mobile wallet number (bKash, Nagad, Rocket, Upay), card type and last 4 digits, transaction history | Deposit and withdrawal processing, fraud prevention, AML compliance |
| Gaming Activity Data | Games played, bets placed, wager amounts, win/loss history, session timestamps | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution | Platform security, fraud detection, performance optimisation |
| Usage Data | Pages visited, features accessed, time spent on platform, click paths | Platform improvement, user experience analysis |
| Communication Data | Support chat transcripts, email correspondence, complaint records | Support resolution, quality assurance, dispute evidence |
hb99 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data (other than as required for identity verification), or health data, except where voluntarily provided in the context of a responsible gaming self-disclosure.
hb99 collects personal data through the following means:
hb99 uses the personal data it collects for the following purposes:
hb99 processes personal data on the following legal bases:
hb99 does not sell, rent, or trade personal data. hb99 may share personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection obligations:
All third-party processors engaged by hb99 are contractually required to handle personal data in a manner consistent with this Privacy Policy and to implement appropriate technical and organisational security measures.
The hb99 platform primarily serves players based in Bangladesh. Some of hb99's third-party service providers — including game content providers and IT infrastructure partners — may be located outside Bangladesh and may process personal data in jurisdictions with differing data protection frameworks.
Where personal data is transferred internationally, hb99 takes reasonable steps to ensure that an adequate level of protection is applied, including through the use of contractual data protection clauses with the receiving party. hb99 will not transfer personal data to a third country or international organisation unless appropriate safeguards are in place.
If you have questions about the international transfer of your personal data, contact the hb99 data contact at [email protected].
hb99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and identity data | Duration of account plus 5 years following closure | Legal and regulatory obligation |
| Transaction and payment records | 7 years from the date of the transaction | AML compliance and financial record-keeping |
| Gaming activity and bet history | 5 years from account closure | Dispute resolution and regulatory compliance |
| Support and communication records | 3 years from the date of the interaction | Legitimate interest — dispute resolution |
| Technical and usage data (logs) | 13 months from collection | Legitimate interest — security and performance |
| Marketing consent records | 3 years from consent or last marketing interaction | Consent management and compliance |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with any identifiable individual.
hb99 uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the platform. Cookies are small text files stored on your device when you visit hb99.onl. They allow the platform to recognise your device, remember your preferences, and maintain session state.
Types of cookies used by hb99:
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the hb99 platform. hb99 does not currently support a separate cookie preference centre — cookie management is handled through your browser.
hb99 implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights, hb99 will notify affected individuals without undue delay, providing details of the nature of the breach, the data affected, and the steps taken to address it.
Subject to applicable law, you have the following rights in relation to your personal data held by hb99:
To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Rights Request — [your registered email]". hb99 will respond within 30 days of receipt. hb99 may request proof of identity before processing a data rights request to prevent unauthorised access to your personal data.
If you are dissatisfied with hb99's handling of your personal data or your data rights request, you may escalate your complaint to the relevant data protection authority in your jurisdiction.
The hb99 platform is strictly restricted to individuals aged 18 years and above. hb99 does not knowingly collect or process personal data belonging to persons under the age of 18. Where hb99 becomes aware that personal data has been submitted by or on behalf of a minor, it will take immediate steps to delete that data and close the associated account.
If you believe that a minor has registered an account on hb99 or submitted personal data to the platform, please report this to [email protected] immediately so that appropriate action can be taken without delay.
hb99 uses gaming activity data — including bet frequency, session duration, deposit patterns, and win/loss history — as part of its responsible gaming monitoring programme. This data is used to identify indicators of potential problem gambling and, where appropriate, to trigger responsible gaming interventions such as account notifications, limit recommendations, or support outreach.
Where a player activates a responsible gaming tool (such as a deposit limit, cooling-off period, or self-exclusion), hb99 retains a record of that election for the duration of the restriction and for a defined period following its expiry. This retention is necessary to honour the player's request and to prevent circumvention of self-imposed restrictions.
For further information about responsible gaming at hb99, including available self-service tools, please visit the Responsible Gaming page.
hb99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or hb99's data processing practices. Material changes to this Policy will be communicated to registered players by email or via a prominent platform notification at least 7 days before taking effect, except where immediate changes are required by law.
The current version of this Privacy Policy is always available at hb99.onl/privacy-policy and is dated accordingly. Continued use of the hb99 platform following the effective date of any amendment constitutes acceptance of the revised Policy. If you do not accept the amended Policy, you must cease using the platform and may request account closure in accordance with the Terms & Conditions.
For all privacy-related enquiries, data rights requests, or complaints relating to this Privacy Policy, please contact hb99 using the details below. All communications must be submitted in English.
Your privacy is protected every step of the way. Discover the full hb99 game lobby — cricket betting, live casino, slots, bingo, and more. 18+ only. Please play responsibly.